List of Undercover Boss (U.S. TV series) episodes

Undercover Boss is an American 2010 reality television series, based on the British series of the same name. The first episode of the first season premiered on February 7, 2010 after Super Bowl XLIV and featured Larry O'Donnell, President and Chief Operating Officer of Waste Management, Inc.[1]

On March 9, 2010, CBS announced it had renewed Undercover Boss for a second season.[2][3] On July 28, CBS announced four company executives had signed up for the second season of Undercover Boss, the executives are from NASCAR, DirecTV, Chiquita Brands International and Great Wolf Lodge, Inc.[4] The Choice Hotels CEO, Steve Joyce, was the first "boss" for the second season of the show on September 26, 2010.

On March 27, 2011, CBS officially renewed "Undercover Boss" for a third season. On May 18, 2011, CBS then announced that it would be holding the show for a mid-season replacement to premiere sometime in early 2012 with an undetermined amount of episodes.[5]

Contents

Summary

Season Episodes Originally aired
Season premiere Season finale
1 9 February 7, 2010 April 11, 2010
2 22 September 26, 2010 May 1, 2011
3 TBD January 15, 2012 TBD

Season 1

# Title "Boss" Original airdate
1 "Waste Management" Lawrence O'Donnell III February 7, 2010 (2010-02-07)
Lawrence O'Donnell, President and COO of Waste Management, Inc,[6] works alongside his employees, cleaning porta-potties, sorting waste at one of their recycling plants, collecting garbage from a landfill and even being fired for the first time in his life. O'Donnell's mission is to garner an up-close look at his company and workforce to see how and where improvements can be made from both an operational and morale standpoint. 
2 "Hooters" Coby G. Brooks February 14, 2010 (2010-02-14)
When Coby G. Brooks, President and CEO of Hooters,[7] goes undercover in his own company, he finds himself struggling to keep up in a fast-paced kitchen and is later forced to take immediate action when a restaurant manager steps out of line. 
3 "7-Eleven" Joseph DePinto February 21, 2010 (2010-02-21)
Joseph DePinto, President and CEO of 7-Eleven,[8] goes undercover and discovers that a corporate policy is not being put into effect. Later on, a delivery driver's approach to life opens the undercover boss' eyes. 
4 "White Castle" Dave Rife February 28, 2010 (2010-02-28)
Dave Rife, Owner & Executive Board Member of White Castle,[8] goes undercover in his own company where he accidentally ruins thousands of hamburger buns after mishandling equipment in one of his bakeries, and also discovers low morale among his employees at a local factory. 
5 "Churchill Downs" William C. Carstanjen March 14, 2010 (2010-03-14)
Bill Carstanjen, President & COO of Churchill Downs, goes undercover at his own racetracks.[8] This however, proves difficult, as he is afraid of horses. 
6 "GSI Commerce" Michael G. Rubin March 21, 2010 (2010-03-21)
Michael G. Rubin, Chairman, President and CEO of GSI Commerce, the e-commerce giant behind numerous top U.S. retailers, goes undercover in his own company,[9] where he discovers that rushing through a task can result in injury to others, and that his packing and shipping skills are not up to company standards. 
7 "Herschend Family Entertainment" Joel Manby March 28, 2010 (2010-03-28)
Joel Manby, President and CEO of Herschend Family Entertainment, a leader in the world of family theme parks and attractions, goes undercover.[9] 
8 "Roto-Rooter" Rick L. Arquilla April 4, 2010 (2010-04-04)
President and COO of Roto-Rooter Rick L. Arquilla goes undercover in his own company and finds himself overwhelmed with emotion while working alongside several employees who force him to reflect on his past as well as his future legacy as the boss of their company. 
9 "1-800-Flowers" James McCann April 11, 2010 (2010-04-11)
Chris McCann, COO of 1-800-Flowers goes undercover in his own company where he discovers misconceptions about the brand. (His brother, James McCann, makes a cameo appearance but his identity is not concealed.) 

Season 2

# Title "Boss" Original airdate
1 "Choice Hotels International" Steve Joyce September 26, 2010 (2010-09-26)
Steve Joyce, President and CEO of Choice Hotels International, goes undercover facing jobs of managing the front desk, cleaning rooms and working with one of the best maintenance crews in the world, all in a bid to find the problems facing his company. 
2 "Great Wolf Resorts" Kimberly K. Schaefer October 3, 2010 (2010-10-03)
Kimberly K. Schaefer, CEO of Great Wolf Lodge, decides to go undercover, attempting numerous jobs at her chain of Lodges and discovers problems in the workplace. 
3 "DirecTV" Mike White October 10, 2010 (2010-10-10)
Mike White, CEO of DirecTV, decides to go undercover, attempting the numerous jobs at his chain including working on the roof and inside the office and discovers problems in the workplace. 
4 "Frontier Airlines" Bryan Bedford October 17, 2010 (2010-10-17)
While working under cover on the company's front lines, Frontier Airlines CEO Bryan Bedford cleans a plane's lavatory, contributes to a flight's late departure and discovers how pay cuts are impacting employees' lives. 
5 "NASCAR" Steve Phelps October 24, 2010 (2010-10-24)
Steve Phelps, SVP and Chief Marketing Officer for NASCAR goes undercover with one of the sport's pit crews and also struggles to keep pace working alongside a grounds crew preparing for the Coke Zero 400. 
6 "Chiquita Brands International" Fernando Aguirre October 31, 2010 (2010-10-31)
The CEO of Chiquita Brands International goes undercover and works as a farm worker who picks the fruit for sale. 
7 "Chicago Cubs" Todd Ricketts November 7, 2010 (2010-11-07)
While working under cover for his team, Chicago Cubs co-owner Todd Ricketts did jobs including cleaning bathrooms, operating the manual scoreboard, and selling hot dogs at Wrigley Field. 
8 "Lucky Strike Lanes" Steven Foster November 14, 2010 (2010-11-14)
Steven Foster goes undercover in his company as the Lucky Strike Lanes mascot. 
9 "Subway" Don Fertman November 21, 2010 (2010-11-21)
Subway Boss goes undercover in his company as a sandwich artist. 
10 "ABM Industries" Henrik Slipsager December 5, 2010 (2010-12-05)
The President and CEO of ABM Industries (Henrik Slipsager), one of the nation's largest facilities services contractors, offering janitorial, engineering, parking and security services for thousands of clients, takes a journey within his own corporation. 
11 "Johnny Rockets" John Fuller December 12, 2010 (2010-12-12)
John Fuller, President and CEO of Johnny Rockets, one of the nation's largest chains of retro-themed restaurants, goes undercover to work in a restaurant for the first time in his career. During his undercover stint, he fails his first taste test when tasked with preparing one of the company's signature hamburgers, and also panics when he thinks his cover has been blown. 
12 "Norwegian Cruise Line" Kevin Sheehan January 2, 2011 (2011-01-02)
Kevin Sheehan, CEO of Norwegian Cruise Line, one of the largest cruise lines, goes undercover and works on the ships Norwegian Epic and Pride of America. He thinks it will be a piece of cake until he actually tries and he realizes he has some changes to make. He is nearly outed by one of his employees. 
13 "UniFirst" Ronald Croatti January 9, 2011 (2011-01-09)
The CEO of UniFirst, one of North America's largest workwear and textile services companies, goes undercover to clean and repair uniforms. 
14 "Belfor" Sheldon Yellen January 16, 2011 (2011-01-16)
The CEO of Belfor, the largest home restoration company in the world, goes undercover to clean and repair homes. Along the way he becomes emotional and purposely blows his cover to an employee. 
15 "Mack Trucks" Denny Slagle February 20, 2011 (2011-02-20)
The CEO of Mack Trucks, the second largest manufacturer of trucks in the world, goes undercover and works at the assembly plants. 
16 "City of Cincinnati" Mark L. Mallory March 6, 2011 (2011-03-06)
The mayor of Cincinnati goes undercover working as a mechanic and a sanitation worker. 
17 "United Van Lines" Rich McClure March 13, 2011 (2011-03-13)
The CEO of United Van Lines, Rich McClure goes undercover in his company. 
18 "MGM Grand" Scott Sibella March 20, 2011 (2011-03-20)
Scott Sibella, the President and COO of the MGM Grand in Las Vegas, goes undercover in his company. 
19 "Synagro" Bill Massa March 27, 2011 (2011-03-27)
Bill Massa, the President and CEO of Synagro, goes undercover in his company. 
20 "Baja Fresh" David Kim April 10, 2011 (2011-04-10)
David Kim, the CEO of Baja Fresh, goes undercover in his company. 
21 "BrightStar Care"[10] Shelly Sun April 17, 2011 (2011-04-17)
Shelly Sun, the co-founder and CEO of BrightStar Care, goes undercover in her company. 
22 "University of California, Riverside (UCR)"[11] Chancellor Timothy White May 1, 2011 (2011-05-01)
Timothy White, the Chancellor of University of California, Riverside (UCR), goes undercover in his University. 

Season 3

On March 27, 2011, it was reported that Undercover Boss had been officially renewed for a third season. On May 18, 2011, it was reported that CBS was going to hold it as a mid-season replacement to premiere on the 15th of January at 8pm.

Ratings

United States

№ Episode Rating Share Rating/ share
18–49		 Viewers
Millions		 Rank Notes
Timeslot Week 18–49 Week Households
Season 1
1 Waste Management, Inc / Larry O'Donnell 19.1 32 16.2/38 38.65 #1 #3 #3 [12]
2 Hooters, Inc / Coby G. Brooks 8.6 13 5.2/13 15.45 #2 #8 #11 [13]
3 7-Eleven / Joseph DePinto 8.0 12 4.8/11 13.76 #2 #10 #10 [14]
4 White Castle / Dave Rife 8.7 13 5.1/12 15.15 #2 #10 #12 [15]
5 Churchill Downs / William C. Carstanjen 7.8 12 3.9/10 13.51 #1 #10 #11 [16]
6 GSI Commerce / Michael G. Rubin 8.6 14 4.4/11 14.47 #1 #3 #5 [17]
7 Herschend Family Entertainment / Joel Manby 9.6 15 5.1/13 16.72 #1 #5 #4 [18]
8 Roto-Rooter / Rick L. Arquilla 7.5 12 4.0/11 13.18 #1 #7 #10 [19]
9 1-800-Flowers / Chris McCann 8.6 14 4.2/11 14.68 #1 #5 #9 [20]
Season 2
1 Choice Hotels / Steve Joyce 7.0 12 3.8/10 11.544 #2 #21 #25 [21]
2 Great Wolf Lodge / Kimberly K. Schaefer 7.7 12 4.0/10 13.407 #2 #13 #11 [22]
3 DirecTV / Mike White 7.5 13 3.7/10 12.436 #2 #15 #14 [23]
4 Frontier Airlines / Bryan Bedford 7.3 11 3.6/9 12.409 #3 #16 #14 [24]
5 NASCAR / Steve Phelps 7.0 11 3.5/8 12.004 #3 #16 #17 [25]
6 Chiquita Brands International / Fernando Aguirre 6.3 10 3.0/7 10.736 #4 #27 #27 [26]
7 Chicago Cubs / Todd Ricketts 6.8 12 2.9/8 11.013 #3 #29 #17 [27]
8 Lucky Strike Lanes / Steven Foster 6.2 9 2.7/6 10.420 #3 #31 #23 [28]
9 Subway / Don Fertman 7.6 12 3.4/8 12.735 #2 #19 #13 [29]
10 ABM Industries / Henrik Slipsager 6.2 9 2.7/6 10.496 #3 #20 #16 [30]
11 Johnny Rockets / John Fuller 6.6 10 3.1/7 11.085 #2 #22 #16 [31]
12 Norwegian Cruise Line / Kevin Sheehan 6.9 11 3.0/7 11.867 #2 #9 #8 [32]
13 UniFirst / Ronald Croatti 6.8 10 3.0/7 11.479 #2 #22 #14 [33]
14 Belfor / Sheldon Yellen 8.3 13 3.4/8 13.790 #2 #13 #8 [34]
15 Mack Trucks / Denny Slagle 6.1 10 2.6/7 10.679 #1 #27 #17 [35]
16 City of Cincinnati / Mark Mallory 6.3 10 2.7/7 11.088 #2 #25 #15 [36]
17 United Van Lines / Rich McClure 6.7 11 3.0/8 11.783 #1 #10 #10 [37]
18 MGM Grand / Scott Sibella 6.9 11 2.8/7 11.698 #1 #12 #9 [38]
19 Synagro / Bill Massa 6.8 11 3.2/9 11.871 #1 #13 #8 [39]
20 Baja Fresh / David Kim 6.5 10 3.1/8 11.242 #1 #14 #15 [40]
21 Brightstar / Shelly Sun 5.2 8 2.0/5 8.951 #2 N/A #20 [41]
22 University of California Riverside / Timothy P White 4.8 7 2.0/5 8.37 #3 #31 #28 [42]

Australia

# Episode Airdate Viewers
Metro Cities[R1]		 Rank Notes
Timeslot Day Week
Season 1
1 Waste Management, Inc / Larry O'Donnell July 25, 2010 2,082,000 1 3 4 [43][44]
2 Hooters, Inc / Coby G. Brooks September 1, 2010 1,355,000 1 5 15 [45][46][47]
3 7-Eleven / Joseph DePinto July 26, 2010 1,406,000 1 3 11 [43][44]
4 White Castle / Dave Rife August 2, 2010 1,337,000 1 4 15 [48][49]
5 Churchill Downs / William C. Carstanjen August 9, 2010 1,107,000 2 8 27 [50][51]
6 GSI Commerce / Michael G. Rubin August 16, 2010 1,190,000 1 4 20 [52][53]
7 Herschend Family Entertainment / Joel Manby August 23, 2010 1,307,000 1 4 15 [54][55]
8 Roto-Rooter / Rick L. Arquilla August 30, 2010 1,126,000 2 8 26 [46][47]
9 1-800-Flowers / Chris McCann September 6, 2010 1,075,000 3 9 28 [56][57]
Season 2
1 Choice Hotels / Steve Joyce September 27, 2010 (2010-09-27) 1,001,000 4 11 33 [58][59]
2 Great Wolf Lodge / Kimberly K. Schaefer November 29, 2010 (2010-11-29) 1,046,000 1 7 10 [60][61][62]
3 DirecTV / Mike White December 6, 2010 (2010-12-06) 814,000 2 13 33 [63][64]
4 Frontier Airlines / Bryan Bedford December 13, 2010 (2010-12-13) 909,000 1 8 17 [65][66]
5 NASCAR / Steve Phelps January 10, 2011 (2011-01-10) 682,000 3 16 32 [67][68]
6 Chiquita Brands International / Fernando Aguirre January 17, 2011 (2011-01-17) 655,000 2 13 42 [69][70]
7 Chicago Cubs / Todd Ricketts January 24, 2011 (2011-01-24) 650,000 3 17 47 [71][72]
8 Lucky Strike Lanes / Steven Foster January 31, 2011 (2011-01-31) 738,000 3 19 56 [73][74]
9 Subway / Don Fertman February 7, 2011 (2011-02-07) 608,000 4 21 78 [75][76]
10 ABM Industries / Henrik Slipsager February 25, 2011 (2011-02-25) 486,000 3 16 95 [77][78]
11 Johnny Rockets / John Fuller March 4, 2011 (2011-03-04) 227,000 3 39 100+ [R2][79]
12 Norwegian Cruise Line / Kevin Sheehan February 18, 2011 (2011-02-18) 649,000 2 11 75 [80][81][82][83]
13 UniFirst / Ronald Croatti March 11, 2011 (2011-03-11) 442,000 3 19 100+ [84][85]
14 Belfor / Sheldon Yellen March 18, 2011 (2011-03-18) 518,000 3 14 90 [86][87]
15 Mack Trucks / Denny Slagle March 25, 2011 (2011-03-25) 367,000 4 23 100+ [R3][88][89]
16 City of Cincinnati / Mark Mallory April 1, 2011 (2011-04-01) 456,000 4 17 100 [90][91]
17 United Van Lines / Rich McClure April 8, 2011 (2011-04-08) 492,000 4 17 96 [92][93]
18 MGM Grand / Scott Sibella April 4, 2011 (2011-04-04) 544,000 4 24 86 [92][93]
19 Synagro / Bill Massa April 15, 2011 (2011-04-15) 441,000 4 22 100+ [94][95]
20 Baja Fresh / David Kim November 21, 2011 (2011-11-21) N/A N/A N/A N/A N/A
21 Brightstar / Shelly Sun November 7, 2011 (2011-11-07) N/A N/A N/A N/A [96]
22 University of California Riverside / Timothy P White November 14, 2011 (2011-11-14) N/A N/A N/A N/A N/A

^ R1: Metro Cities – Sydney, Brisbane, Melbourne, Adelaide and Perth

^ R2: Only Sydney and Brisbane figures included. Melbourne, Adelaide and Perth statistics are not included because they were unavailable.[79]

^ R3: Melbourne statistics are not included because they were unavailable.[88]

References

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